Return & Refund Policy

We strive to provide you with the best shopping experience at Rico Gifts. However, at present, the return policy is unavailable. If you believe your product is eligible for return, kindly refer to the refund policy for further information.

Eligibility for Returns and Refunds:

We accept returns and refunds in the following cases:

1. Damaged Product: Products arriving in a damaged condition.
2. Incorrect Design: Products not matching the ordered design.
3. Size Discrepancy: Products differing in size from the order.
4. Material Discrepancy: Products with material differing from the order.
5. Wrong Product: Receipt of a product different from the one ordered.
6. Description Mismatch: Products significantly differing from the original description.
7. Wrinkled or Discolored Garments: Clothing arriving with wrinkles or color fading.

Please ensure that your return request falls within one of the above categories to qualify for a return and refund.

RETURN POLICY IN DETAILS:

• Initiate a return within 14 days.
• Return addresses: 1603 Capitol Avenue, Suite 413 #3753, Cheyenne, Wyoming 82001, United States
• Return via mail; other methods are not accepted.
• For defective products, our support team will provide a return shipping label.
• We do not accept returns for products that are defective, purchased in error, do not fit, or are unwanted.
• We only accept returns for products that are new and unused, in their original packaging.
• You do not need to pay any fees for returning a product.

REFUND POLICY DETAILS:

• If you prefer not to return the product, request a refund by emailing support@ricogifts.com.
• Our support team will respond within 24 hours (business day).
• Refunds processed back to your PayPal or credit card, depending on your bank’s processing time, with a maximum processing time of 45 days.

CONTACT US:

To request a return or refund, please follow these steps:

• Send an email to support@ricogifts.com with the subject line “Order Number – Return Request” or “Order Number – Refund Request” depending on your situation.
• Include images or videos of the product that shows the defect or damage.
• Wait for our reply to confirm your eligibility and instructions for the next steps.

If you have any questions about our return or refund policy, please email us at support@ricogifts.com.

 

Thank you for choosing Rico Gifts as your trusted shopping destination.